- Can I add or remove technicians mid-month?
- Yes. We prorate additions to the day and remove seats at the end of the billing period. No contracts - cancel anytime.
- What's the difference between the plans?
- Essentials is automatic GPS timecards plus jobs and payroll export. Pro adds the full office workflow - invoicing, estimates, online booking, reviews, e-signature, and integrations. Elite adds the optimization suite - route optimization, auto-scheduling, and a live dispatch board.
- Does GPS tracking drain the phone battery?
- While a tech is on the clock, the app records lightweight location updates in the background (balanced accuracy, sampled about every 60 seconds - not high-precision continuous GPS), and geofences are applied to detect arrivals and departures. Battery impact is negligible on any phone made in the last four years, and tracking runs only while Work mode is on.
- What happens if a tech's phone dies on the job?
- The last confirmed location is held. When the phone reconnects, the app reconciles with the server clock. Managers can see the gap in the dashboard and fill it with an override entry if needed.
- Does Punchless integrate with our payroll software?
- The dashboard exports CSV files formatted for QuickBooks, ADP, and most payroll platforms. Direct integrations are on the roadmap - ask about current availability.
- What is the minimum commitment?
- No long-term contract and no seat minimum - pay for the techs you have, cancel anytime. Partner (reseller) pricing is negotiated by volume.
- Is there a free trial?
- Yes - a 30-day free trial with full access and no credit card required. Every feature is unlocked at the Elite level during the trial so you can evaluate the whole product before choosing a plan.