Privacy Policy

Punchless(“we,” “us,” or “our”) is a GPS-powered automatic timecard platform operated by Merrill Digital Systems LLC. Our service automatically generates timecard entries for field service technicians using GPS geofencing technology, eliminating manual time entry.

Questions about this policy may be directed to privacy@getpunchless.com.

We use the data we collect for the following purposes:

• Automatic timecard generation: GPS events are processed by our rules engine to draft timecard entries automatically.
• Payroll and compliance: Approved timecard data is exported by managers for payroll processing.
• Live crew visibility: Managers see current technician locations on the dashboard to coordinate dispatch.
• Audit and dispute resolution: Historical GPS path data is retained so managers can verify timecard entries if disputed.
• Service notifications: Shift reminders and dispatch messages sent to technicians via push notification.
• Service improvement: Aggregate, anonymized data used to improve geofence accuracy and timecard confidence scoring.

We do not sell, rent, or trade personal data. We do not use location data for advertising purposes.

Where privacy law requires a legal basis, we process data on the following grounds:

• Contractual necessity: Processing required to deliver the Punchless service under the subscription agreement between your employer and Merrill Digital Systems LLC.
• Consent: GPS location tracking by technicians. Consent is obtained at app installation and can be withdrawn by uninstalling the app or contacting your employer.
• Legitimate interests: Security logging, fraud prevention, and service reliability monitoring.

We share data only in the following limited circumstances:

• GPS location data:Automatically deleted after your company's retention window - 12 months by default, and configurable by your account administrator (minimum 30 days) - enforced by a daily purge. Approved timecard records are retained separately (see below). You may also request earlier deletion of historical GPS path data.
• Approved timecard records: Retained for 7 years to support payroll audits and legal compliance.
• Account data: Retained while the account is active. Deleted within 90 days of account termination upon request.
• API logs: Retained for 90 days for security monitoring.

We protect your data using industry-standard security controls:

• All data in transit encrypted with TLS 1.2+
• Database data encrypted at rest (AES-256)
• Passwords stored as bcrypt hashes with a minimum cost factor of 12
• Role-based access controls - technicians cannot access other technicians' data
• JWT authentication with short-lived access tokens and refresh token rotation
• API keys stored as hashed values - never retrievable after creation

No system is perfectly secure. If we discover a security breach affecting your data, we will notify you within 72 hours as required by applicable law.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw consent for GPS tracking at any time (this will prevent the service from generating timecards for you).

To exercise any of these rights, contact privacy@getpunchless.com. We will respond within 30 days.

Note: Because Punchlessis a B2B product, many requests should be directed first to your employer (the account administrator), who controls your company's data within our platform.

If you are a technician whose employer uses Punchless, your employer has agreed to our Terms of Service on your behalf. Your employer is responsible for informing you that location data is collected and for obtaining any consent required by local labor or employment law. We recommend reviewing this policy and speaking with your employer if you have questions about how your location data is used within your organization.

Punchless is a business service not directed at individuals under 18 years of age. We do not knowingly collect data from minors.

We may update this Privacy Policy periodically. Material changes will be communicated via email to account administrators at least 14 days before taking effect. Continued use of the service after that date constitutes acceptance of the updated policy.

Businesses that use Punchless can send service-related text messages to their own customers - such as appointment reminders, technician on-the-way/ETA updates, and job and invoice notifications. This section describes that messaging program.

• Consent:Customers opt in by providing their mobile number and agreeing to receive service-related texts when they submit a request on a business's public booking page or when they give their number to the business directly.
• Message frequency: Message frequency varies and depends on your service activity (for example, reminders and updates tied to your appointments).
• Message and data rates: Message and data rates may apply.
• Opt-out: Reply STOP at any time to stop receiving messages, or HELP for help.
• No sharing of mobile information: Mobile phone numbers and text-messaging consent are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. Mobile information is used only to deliver the service-related messages described here.

For privacy questions, data requests, or concerns: